Booking Terms
Terms & Payment
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Terms & Payment ~
Our packages are fixed-price and all-inclusive — covering accommodation, bikes, guides, transport, meals, boat trips, entrance fees, and first aid. Prices vary based on your accommodation and transport preferences, and include all government taxes.
Clients are responsible for international flights, visas, travel insurance, and personal expenses outside the scheduled itinerary.
Deposit to our Paypal account
A deposit of 30% of the total package price is required upon booking confirmation. The remaining balance of 70% is payable one week, or seven days, before the scheduled tour date.
Amendments
If you wish to make changes to your tour arrangements, you must notify Vietnam Bike Tours in writing. Vietnam Bike Tours does not charge an administrative fee for amendments; however, clients must cover any increase in the price of tour services. Amendments to tour arrangements are subject to availability and to Vietnam Bike Tours’ written consent.
Liability
Package prices are subject to change, should our partners amend their rates prior to commencement of the tour.
Responsibility
Vietnam Bike Tours will be held responsible for any additional expense resulting from changes caused by us in itinerary, transportation, accommodation or meals. Except in situations beyond our control, we promise to refund any difference in payment for services rendered.
Flight itineraries are subject to change without prior notice due to weather conditions and other factors. As a courtesy, Vietnam Bike Tours will do all in its power to assist participants in boarding flights or finding alternative arrangements. Vietnam Bike Tours can neither be held responsible for denied boarding, nor for any additional costs incurred.
Travel Documents
Vietnam Bike Tours can help those who require a visa to obtain one. We will not be held responsible for visa regulations, denied applications, or difficulty with local authorities. It is the client’s responsibility to ensure that they have a valid passport and visa.
Cancellation
In the event of a cancellation, Vietnam Bike Tours must be informed in writing. Cancellation fees are determined by the date we receive this notice.
*Clients are responsible for any bank fees incurred as a result of cancellation
*All prices, information listed on this website are subject to change and should be used for reference only
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- 15 days notice: No charge - money back guarantee.
- 13 to 15 days notice: 15% of total payment.
- 10 to 12 days notice: 25% of total payment.
- 8 to 9 days notice: 50% of total payment.
- 7 days or less (including no shows): 100% of total payment.
Child Policy
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Child in extra bed 15% discount on total package
Child no bed 25% discount on total package
Child in twin no discount (child airfare only)
Land services only 50% discount on total package
Note: Maximum 02 children are allowed at reduced rates, per party.
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No extra bed, no meals, no entrance, all services free, except air ticket (90% discount of adult fare)
Crib upon request, rate to be determined on a case by case basis.
Extra bed upon request.
Local services: 90% discount
Bookings in Lunar New Year
Will be applied a surcharge of 50%. Besides, depends on hotels, there may be an additional surcharge for compulsory meals on Christmas’ Eve and New Year's Eve. This will be confirmed at the time of booking.
